13. Culturally responsive care: The Cross Cultural Workers in Maternity and Child and Family Health model of care for women and families from migrant and refugee backgrounds.

Helen Rogers

Speaker(s): Helen Rogers

Facilitator(s): Susan Kiamba

The importance of ensuring maternity services meet the specific needs of migrant and refugee backgrounds is recognised internationally as a public health priority. The Cross-Cultural Workers (CCWs) in Maternity and Child and Family Health Services was implemented in South Eastern Sydney to enhance and respond to the needs of this population. The CCWs work in partnership with health professionals to support women to access and maintain engagement with health services. This research explores the effectiveness of the Service from the perspective of service providers, service users, and their perinatal outcomes.

Findings highlight a high degree of maternal satisfaction; 97% very satisfied/ satisfied. Women (n=57) reported a positive impact on their experience (84%), increased understanding of pregnancy, birth and parenting (100%), and would recommend to friends/family (100%). Sixty-nine surveys and nineteen interviews with Service Providers show 83% felt the service improved women’s maternity care ‘a great deal’.

Recording: HERE